Products purchased on brooksrunning.com.au can be returned within 30 days of delivery in accordance with the Returns Policy below. Should you need to return a product to us please follow the below steps:
Apart from Faulty products, products purchased on brooksrunning.com.au can be returned to within 30 days of delivery if they are in their original packaging, unworn, unwashed and tags still attached. You will be responsible for return shipping costs unless we shipped a product that was incorrect or faulty when shipped by us. Should a product be returned to Brooks as faulty, but is found to be in normal working order, you will be charged for the cost of freight from you to Brooks and the cost of return freight at our normal freight charges. You may also be charged a service fee for the testing of the product. Brooks may charge a reasonable fee should you return any goods for credit or exchange which have been damaged while in your care. Generally credits/refunds are limited to the cost of the goods excluding freight charges. Any disputes shall be judged under the laws of the State of Victoria.
Please allow up to 14 business days for refunds to be processed.
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